The Ownership Quotient PDF
By:James L. Heskett,W. Earl Sasser,Joe Wheeler
Published on 2008-12-09 by Harvard Business Press
DOWNLOAD HERE !
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee |owners| of your business. Employee-owners exhibit such enthusiasm for their organization that they infect countless customers with similar satisfaction, loyalty, and dedication. Customer-owners are in turn so satisfied with their experience that they relate their stories to others, persuade them to try your product, and provide constructive criticism and new product ideas. As a new generation of managers has been changing the way that products and services are designed and delivered, authors Heskett, Sasser, and Wheeler have followed the evolution of this new ownership model. Case studies from companies as diverse as Harrah's Entertainment, ING Direct, Build-a-Bear Workshop, and Wegmans Food Markets bring home the central principle of engagement - and showcase ways to raise the ownership quotient among both your employees and your customers. With the authors' decades of consulting and research paving the way, you'll learn to identify your customer-owners; consistently exceed their expectations in ways they truly appreciate; and foster, measure, and grow the Ownership Quotient throughout your company. An organization that learns how to cultivate an ownership attitude creates a self-reinforcing relationship between customers and front-line employees. The lifetime value of a customer-owner can be equivalent to that of more than a hundred typical customers. And that makes the lifetime value of an employee who can promote customer ownership priceless. This powerful and practical book shows you how to add that value to your company and delight your employees, customers, and investors. Is your organization ready to make the transition to an ownership state of mind?
This Book was ranked at 7 by Google Books for keyword business Culture.
Book ID of The Ownership Quotient's Books is n0u9ZdGcuV0C, Book which was written byJames L. Heskett,W. Earl Sasser,Joe Wheelerhave ETAG "a15F+gFp5A0"
Book which was published by Harvard Business Press since 2008-12-09 have ISBNs, ISBN 13 Code is 9781422140291 and ISBN 10 Code is 1422140296
Reading Mode in Text Status is true and Reading Mode in Image Status is true
Book which have "225 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
eBook Version Availability Status at PDF is true and in ePub is true
Book Preview
DOWNLOAD NOW !
Download The Ownership Quotient PDF Free
Download The Ownership Quotient Book Free
Download The Ownership Quotient Free
Download The Ownership Quotient PDF
Download The Ownership Quotient Book
How to Download The Ownership Quotient Book
How to Download The Ownership Quotient
How to Download The Ownership Quotient pdf
How to Download The Ownership Quotient free
Free Download The Ownership Quotient
No comments:
Post a Comment